|To Users of Compact Digital Cameras
Thank you for using Canon products.
The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon is taking to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.
In rare instances, it is possible that units of the Potentially Affected Products listed below may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.
Potentially Affected Products
Please confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.
Among products with the serial numbers described above, if there is a marking inside the battery cover like the ones in the images below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.
If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced (in Canon’s sole discretion), free of charge. If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact our Customer Support Center.
Please note that the support above will be available until the end of 2019 only.
Contact Information for Inquiries
Should you have questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.