|
Thank you for using Canon products.
It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon’s service policy for affected cameras.
Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.
Phenomenon
Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.
Affected Product
Some PowerShot S100 Digital Cameras within the following serial number range:
The first and second digits of the camera’s serial number are any number from"29" through"41."
For example: "29xxxxxxxxxx", "30xxxxxxxxxx"………"41xxxxxxxxxx"
(The [x] characters shown above represent the remaining characters of the product’s serial number.)
Market Support
Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens. However, please note that affected products which are received by Canon after their service period ends (the period during which such products are expected to be serviceable), will no longer be eligible for free repair service and will be handled in accordance with Canon's then general repair standards and regulations.
Contact Information for Inquiries
Should you have questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.
|
