Product Advisories

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Service Notice: EOS R10

Thank you for using Canon products.

Concerning the Mirrorless Camera EOS R10, the following phenomenon has been confirmed.

Customer support for this phenomenon is described below.

We would like to offer our sincere apologies to any users who may have been inconvenienced by this phenomenon.

Phenomenon
Certain units of the EOS R10 camera may exhibit a loud crackling sound when the built-in flash fires.

Affected Products
EOS R10

If the first two digits of the camera’s serial number are between 01 and 10, the camera may be affected. The serial number is located at the bottom of the camera, as shown below with the first two digits highlighted.


How to check if your camera is affected:
  1. Click the [Search] button below to display the serial number input screen.
  2. Input your camera’s serial number (12 digits) and then click the [Submit] button.
  3. One of the following three messages will be displayed.
    • “Your camera is NOT an affected product.”
    • “Your camera is an affected product.”
    • “Invalid number”
* The list of affected cameras will be updated periodically in accordance with the handling status.

* If the camera is not affected by this issue, you may use your camera as is without any problem.

Support
A free inspection/repair service will be offered to users with the affected cameras. Kindly note that we will handle other inspection/repair requests as normal repairs.

When making an inspection/repair request, please bring in your camera body with the body cap attached.

Period of Accepting Free Repairs On or Before March 31, 2025.

To help obtain optimal performance of this camera, we recommend that you download and install the most recent versions of Canon software and the EOS R10 Advanced User Guide (PDF).

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.