|Thank you for using Canon products.
We would like to offer our sincere apologies to any customers who have been inconvenienced by this issue, and we ask for your ongoing patience as we work to resolve this issue.
After upgrading the camcorder to Firmware Version 220.127.116.11, it has been reported that when performing certain operations the camcorder may freeze.
The firmware file has been temporarily removed, as we prepare the release of a new firmware version that will incorporate a fix for this issue. We greatly appreciate your patience.
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.