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Service Notice: EOS Utility/Picture Style File Registration Tool applications: USB Connection Issue on macOS 10.15.2

Thank you for using Canon products.

We would like to offer our sincere apologies to users who have been inconvenienced by this issue.

Phenomenon
With the release of macOS 10.15.2 we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and “Picture Style File Registration Tool 1.0.0 for Mac OS X“ in which the software applications are unable to detect a connected Canon camera.


Support
We are currently preparing to release versions of “EOS Utility for Mac OS X” and “Picture Style File Registration Tool” that incorporate a fix for this issue.

Countermeasure
For EOS cameras with Wi-Fi functionality, the camera can be accessed by the EOS Utility software application via a Wi-Fi connection. For details, please review the user manual.

This issue does not occur with “EOS Utility 3.11.1. for Mac OS X” or “Picture Style File Registration Tool 1.0.0 for Mac OS X” for macOS 10.15.0/10.15.1.

Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.