Product Advisories

Service Notice: EF 50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras

Thank you for using Canon products. We have determined that some EF 50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below. Phenomenon While in AF or MF mode, when the focus position is moved from the infinity end to the close-up end, the focus operation stops near the area shown in the dotted circle below. Affected Products If the first four digits (from the left) in the serial number on the lens body (see image below) are “4918”, “5018”, “5118”, “5218”, “5318”, “5418”, “5119”, “5219”, “5319”, or “5419” then your lens may possibly be affected. Support Potentially affected products will be inspected and if necessary, repaired free of charge. If you own one of the potentially affected products, please contact our Customer Support Center. When preparing your lens for inspection, please be sure to attach the lens cap and the dust cap to the lens. Contact Information Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.