Product Advisories

Did you know that counterfeit accessories could melt and burn?

Protect your Canon product from counterfeit accessories.

Counterfeit accessories, such as battery packs, battery chargers and AC adapters, intended for use with Canon camera or video camcorder products, are not equipped with protective devices that meet Canon’s designated quality standards. As a result, when they are used with these products, or charged, they can cause abnormal heat generation, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst case, not only could these counterfeit accessories damage the cameras and video camcorders in which they are used, but they could also cause fire, burns, blindness and other serious accidents and injuries. These types of incidents have been reported to, and investigated by, Canon and it has been determined that counterfeit accessories were often the direct cause of the malfunction that resulted in the damage and/or injury.

For your safety, we strongly advise against the use of counterfeit products and recommend genuine Canon battery packs, battery chargers, and AC adapters. Genuine Canon products meet the safety standards of the countries they are sold in as well as Canon’s own safety standards.

These counterfeit accessories have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks.  It has been reported that these accessories are frequently sold on various Internet auction sites.

To help customers avoid purchasing counterfeit battery packs for use with Canon camera and video camcorder products, all Canon’s genuine lithium-ion battery packs are sold with a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check these labels. (See the following images for the labels.)

We truly appreciate your continued loyalty to Canon products.
 

Affected Products

• Lithium-ion battery packs
• Battery Chargers
• Compact Power Adapters

Support

1. Lithium-ion battery packs

■    The security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed and is difficult to imitate.

Canon's Genuine Security Label with hologram (on the product packaging).

NB-6L

Canon's Genuine Security Labels (Battery pack)
NB-12L
The security label is also attached to the battery pack. A battery communication error is displayed when a non-genuine Canon battery pack is used with a camera or a camcorder compatible with the NB-12L. The message will prompt you to respond.
■     Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
LP-E6
Genuine	Counterfeit
NB-4L
Genuine	Counterfeit
NB-5L
Genuine	Counterfeit
NB-7L
Genuine	Counterfeit
BP-511
Genuine	Counterfeit
LP-E5
Genuine	Counterfeit
LP-E8
Genuine	Counterfeit

■     Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
CB-2LX
Genuine	Counterfeit

 

3.Compact Power Adapters

■     Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
CA-590
Genuine	Counterfeit
CA-590E
Genuine	Counterfeit

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine batteries, battery chargers, and/or AC adapters including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries, chargers, and/or adapters especially through internet auctions.

Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.