Product Advisories

Did you know that counterfeit accessories could melt and burn?

Protect your Canon product from counterfeit accessories.

Learn more about this issue below and find an Authorized Canon dealer. 

Thank you for using Canon products. 

Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products in the market. These counterfeit products have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks, and it has been reported that these products are frequently sold on various Internet auction sites. 

In many cases, counterfeit products are not equipped with protective devices to meet Canon’s designated quality standards. As a result, when they are used with cameras or video camcorders, or charged, they can cause abnormal heat generation, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst case, not only could these counterfeit products damage the cameras and video camcorders in which they are used, but also could cause fire, burns, blindness and other serious accidents and injuries. These types of incidents have been reported to, and investigated by Canon, and it has been determined that counterfeit products were often the direct cause of the malfunction.

For your safety, therefore, we strongly advise against the use of counterfeit products, rather, recommend Canon-brand genuine battery packs, battery chargers, and AC adapters, which fulfill the safety standards of the countries they are sold in as well as Canon’s own safety standards.

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine batteries, battery chargers, and/or AC adapters including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries, chargers, and/or adapters especially through internet auctions.

To help customers avoid purchasing counterfeit products, all Canon’s genuine lithium-ion battery packs are sold with a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check these labels. (See the following images for the labels.)

We truly appreciate your continued loyalty to Canon products.

Click on the [+] below for examples of genuine and counterfeit products.
 

Canon's Genuine Security Label with hologram
Note: The security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed and is difficult to imitate.
■    Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
LP-E6
Genuine	Counterfeit
NB-4L
Genuine	Counterfeit
NB-5L
Genuine	Counterfeit
NB-7L
Genuine	Counterfeit
BP-511
Genuine	Counterfeit
LP-E5
Genuine	Counterfeit
LP-E8
Genuine	Counterfeit

■     Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
CB-2LX
Genuine	Counterfeit

 

[-] 3.Compact Power Adapters
 

■     Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
CA-590
Genuine	Counterfeit
CA-590E
Genuine	Counterfeit

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine batteries, battery chargers, and/or AC adapters including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries, chargers, and/or adapters especially through internet auctions.

 

Contact Information for Inquiries

Should you have questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.